Maximizing Trust and Reducing Resistance
TMP Training empowers HCPs to use communication best practices to drive quality outcomes such as immunization rates, preventative visit adherence, and screenings. HCP's will learn that rather than fear mongering and quoting statistics, they should listen, empathize and understand patients. Trust built by these measures will have a greater chance of engaging patients who are non-compliant or have hesitancy. Practice modules and examples of various conversation outcomes will assist with this important skill set.
Target Audience
This activity is designed for an audience of Physicians, Nurses, Physician Associates, Nurse Practitioners and Pharmacists.
Learning Objectives
- Understand, and learn to deploy, the AIMS (Announce, Inquire, Mirror, Secure) methodology for addressing questions about vaccines.
- Learn the ways AIMS can be used for resistance to other recommendations, both clinical and operational.
- Examine the common mistakes HCPs make when addressing vaccine (or other) questions.
- Understand, and learn to deploy, presumptive recommendations for healthcare guidance and interventions.
- Examine three suboptimal styles HCPs use when making recommendations to patients, and understand the flaws of each.
- Learn how clear, confident, direct communication builds trust, reduces resistance, and improves patient outcomes — especially for vaccinations.
- Examine how and why good communication is essential to good healthcare.
- Understand why, even amidst a post-pandemic decline in expert and institutional trust, local healthcare providers are trusted messengers.
- Learn strategies to maximize patient trust, change behavior, and drive quality outcomes.
- Explore a set of communication tools and rhetorical techniques that allow you to answer any question from any patient — even when you don’t know the answer.
- Understand, and learn how to deploy, five organizational strategies (Hook, Frame, Sandwich, Bridge, and Bow) for answering patient questions.
- Learn how the tone, structure, and content of an answer can affect your patients’ understanding of it.
Commercial Support
There is no commercial support for this activity.
DISCLOSURES | ||
Name | Relationship | Commercial Interest |
Chad Hermann MA, PhD ABD (faculty, planner) | N/A | Nothing to disclose |
Joyce Winkler RN (reviewer) | N/A | Nothing to disclose |
Albert Wolf MD, MDA (faculty, planner) | N/A | Nothing to disclose |
Todd Wolynn MD (faculty) | Consultant | Moderna, Sanofi, Merck, Pfizer |
Dorothy Caputo, MA, BSN, RN - President | N/A | Nothing to disclose |
Dorothy Duffy, RPh (planner/reviewer) | N/A | Nothing to disclose |
Michele Bielarski, RN (planner/reviewer) | N/A | Nothing to disclose |
AKH Inc Staff and Planners | N/A | Nothing to disclose |
Trusted Messenger Program (TMP) Staff and Planners | N/A | Nothing to disclose |
All of the relevant financial relationships listed for these individuals have been mitigated. |
Disclosures
It is the policy of AKH Inc. to ensure independence, balance, objectivity, scientific rigor, and integrity in all of its continuing education activities. The author must disclose to the participants any significant relationships with ineligible companies whose products or devices may be mentioned in the activity or with the commercial supporter of this continuing education activity. Identified conflicts of interest are mitigated by AKH prior to accreditation of the activity. AKH planners and reviewers have no relevant financial relationships to disclose.
Disclosure of Unlabeled Use and Investigational Product
This educational activity may include discussion of uses of agents that are investigational and/or unapproved by the FDA. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.
Disclaimer
This course is designed solely to provide the healthcare professional with information to assist in his/her practice and professional development and is not to be considered a diagnostic tool to replace professional advice or treatment. The course serves as a general guide to the healthcare professional, and therefore, cannot be considered as giving legal, nursing, medical, or other professional advice in specific cases. AKH Inc. specifically disclaim responsibility for any adverse consequences resulting directly or indirectly from information in the course, for undetected error, or through participants misunderstanding of the content. If you would like to opt out from future communications from AKH please send an email to [email protected] with your information with "Opt Out" in the subject line.
In support of improving patient care, this activity has been planned and implemented by AKH Inc., Advancing Knowledge in Healthcare and Trusted Messenger Program (TMP). AKH Inc., Advancing Knowledge in Healthcare is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
Physicians
AKH Inc., Advancing Knowledge in Healthcare designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Pharmacists
AKH Inc., Advancing Knowledge in Healthcare designates this continuing education activity for 1.0 contact hours.
Nursing
Credit being awarded: 1.0 ANCC contact hours
Physician AssociatesAKH Inc., Advancing Knowledge in Healthcare has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.0 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
Available Credit
- 1.00 AAPA Category 1 CME
- 1.00 ACPE Pharmacist
- 1.00 AMA PRA Category 1 Credit™
- 1.00 ANCC
- 1.00 Attendance