The Leaders Playbook: Develop Influence and Coach Your Healthcare Team
Effective leadership within multidisciplinary healthcare teams requires trust, credibility, communication, and the ability to influence and support others, often without formal authority. This interactive session introduces practical leadership and coaching strategies healthcare professionals can use to build trust, navigate resistance, ask effective questions, encourage collaborative problem-solving, and strengthen teamwork. Participants will develop skills for conducting coaching conversations that promote individual ownership, accountability, and effective team collaboration.
Target Audience
This educational activity is designed for an interprofessional audience of healthcare professionals, including registered nurses (RNs), certified registered nurse anesthetists (CRNAs), nurse practitioners (NPs), physician assistants/associates (PAs), pharmacists, registered dietitian nutritionists (RDNs), physical therapists (PTs), occupational therapists (OTs), optometrists, audiologists, acupuncturists, and other healthcare professionals.
Learning Objectives
Upon completion of this educational activity, participants will be able to:
Apply effective leadership, communication, and coaching strategies to build trust, navigate resistance, encourage collaborative problem-solving, and strengthen multidisciplinary team performance.
Course summary
- 1.00 AANP Contact Hours
Nurse Practitioners
This activity has been planned and implemented in accordance with the Accreditation Standards of the American Association of Nurse Practitioners® (AANP) through the joint providership of AKH Inc., Advancing Knowledge in Healthcare and . AKH Inc., Advancing Knowledge in Healthcare is accredited by AANP as an approved provider of nurse practitioner continuing education. Provider number: 030803. This activity is approved for 1.00 contact hour(s) (which includes 0.00 hour(s) of pharmacology). - 1.00 AAPA Category 1 CME
Physician Associates
AKH Inc., Advancing Knowledge in Healthcare has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.00 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation. - 1.00 ACPE Pharmacist
Pharmacists
AKH Inc., Advancing Knowledge in Healthcare designates this continuing education activity for 1.00 contact hours. - 1.00 ACPE Pharmacy Technician
Pharmacy Technicians
AKH Inc., Advancing Knowledge in Healthcare designates this continuing education activity for 1.00 contact hours. - 1.00 AMA PRA Category 1 Credit™
Physicians
AKH Inc., Advancing Knowledge in Healthcare designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. - 1.00 ANCC Contact Hours
Nurses
Credit being awarded: 1.00 ANCC contact hours - 1.00 ASWB continuing education credits
Social Workers
As a Jointly Accredited Organization, AKH Inc., Advancing Knowledge in Healthcare is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. AKH Inc. Advancing Knowledge in Healthcare maintains responsibility for this course. Social workers completing this course receive 1.00 continuing education credits. - 1.00 CBRN
California Nurses
AKH Inc., Advancing Knowledge in Healthcare is a provider approved by the California Board of Registered Nursing, Provider Number CEP17011, for 1.00 contact hours. - 1.00 CDR
Dietitians

- 1.00 COPE
- 0.10 IACET
AKH Inc., Advancing Knowledge in Healthcare is Jointly Accredited by the Joint Accreditation for Interprofessional Continuing Education and has been approved to offer Continuing Education Units (CEUs). CEUs are awarded for learning events that align with the ANSI/IACET Standard for Continuing Education and Training. IACET is recognized internationally as a standards development organization and accrediting body that promotes quality continuing education and training. This learning event is eligible for 0.10 Continuing Education Units (CEUs). - 1.00 AMA PRA Category 1 Credit™ Non-MD
Non-Physicians Seeking AMA Credit
AKH Inc., Advancing Knowledge in Healthcare designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™.
All of the relevant financial relationships listed for these individuals have been mitigated.
It is the policy of AKH Inc. to ensure independence, balance, objectivity, scientific rigor, and integrity in all of its continuing education activities. The author must disclose to the participants any significant relationships with ineligible companies whose products or devices may be mentioned in the activity or with the commercial supporter of this continuing education activity. Identified conflicts of interest are mitigated by AKH prior to accreditation of the activity. AKH planners and reviewers have no relevant financial relationships to disclose.
Disclosure of Unlabeled Use and Investigational Product
This educational activity may include discussion of uses of agents that are investigational and/or unapproved by the FDA. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.
Disclaimer
This course is designed solely to provide the healthcare professional with information to assist in his/her practice and professional development and is not to be considered a diagnostic tool to replace professional advice or treatment. The course serves as a general guide to the healthcare professional, and therefore, cannot be considered as giving legal, nursing, medical, or other professional advice in specific cases. AKH Inc. specifically disclaim responsibility for any adverse consequences resulting directly or indirectly from information in the course, for undetected error, or through participants misunderstanding of the content. If you would like to opt out from future communications from AKH please send an email to [email protected] with your information with "Opt Out" in the subject line.
Jacqueline Bowman, RN, MSN, PHN
Dorothy Caputo, MA BSN RN
Renée Cowen
Stacy Eldridge
Kadi Gonzalez
Omar Herrera, Registered Nurse
Judith Liu, MSN, RN, PMHNP-BC
Bernadette Makar, MSN, APRN-BC, NP-C
Jennie Rose Masaoy
Rebecca Lakofsky, BSN, RN
Bernadette Makar, MSN, APRN-BC, NP-C
Ken Diller, Professional Certified Coach
In support of improving patient care, AKH Inc., Advancing Knowledge in Healthcare is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This activity was planned by and for the healthcare team, and learners will receive XX Interprofessional Continuing Education (IPCE) credit for learning and change.
Available Credit
- 1.00 AANP Contact Hours
Nurse Practitioners
This activity has been planned and implemented in accordance with the Accreditation Standards of the American Association of Nurse Practitioners® (AANP) through the joint providership of AKH Inc., Advancing Knowledge in Healthcare and . AKH Inc., Advancing Knowledge in Healthcare is accredited by AANP as an approved provider of nurse practitioner continuing education. Provider number: 030803. This activity is approved for 1.00 contact hour(s) (which includes 0.00 hour(s) of pharmacology). - 1.00 AAPA Category 1 CME
Physician Associates
AKH Inc., Advancing Knowledge in Healthcare has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.00 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation. - 1.00 ACPE Pharmacist
Pharmacists
AKH Inc., Advancing Knowledge in Healthcare designates this continuing education activity for 1.00 contact hours. - 1.00 ACPE Pharmacy Technician
Pharmacy Technicians
AKH Inc., Advancing Knowledge in Healthcare designates this continuing education activity for 1.00 contact hours. - 1.00 AMA PRA Category 1 Credit™
Physicians
AKH Inc., Advancing Knowledge in Healthcare designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. - 1.00 ANCC Contact Hours
Nurses
Credit being awarded: 1.00 ANCC contact hours - 1.00 ASWB continuing education credits
Social Workers
As a Jointly Accredited Organization, AKH Inc., Advancing Knowledge in Healthcare is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. AKH Inc. Advancing Knowledge in Healthcare maintains responsibility for this course. Social workers completing this course receive 1.00 continuing education credits. - 1.00 CBRN
California Nurses
AKH Inc., Advancing Knowledge in Healthcare is a provider approved by the California Board of Registered Nursing, Provider Number CEP17011, for 1.00 contact hours. - 1.00 CDR
Dietitians

- 1.00 COPE
- 0.10 IACET
AKH Inc., Advancing Knowledge in Healthcare is Jointly Accredited by the Joint Accreditation for Interprofessional Continuing Education and has been approved to offer Continuing Education Units (CEUs). CEUs are awarded for learning events that align with the ANSI/IACET Standard for Continuing Education and Training. IACET is recognized internationally as a standards development organization and accrediting body that promotes quality continuing education and training. This learning event is eligible for 0.10 Continuing Education Units (CEUs). - 1.00 AMA PRA Category 1 Credit™ Non-MD
Non-Physicians Seeking AMA Credit
AKH Inc., Advancing Knowledge in Healthcare designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™.
Price
Criteria for Success
To obtain credit, you must complete the activity evaluation and claim credit based on your attendance. The Certificate of Completion is immediately available for download after submitting your evaluation. It will remain in your profile transcript for future retrieval if needed. It can be found under My Account > My Activities > Completed Activities.
If you have any questions, contact [email protected].

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